XYNTX Return & Refund Policy
Return Window & Eligibility
We accept returns within 30 days of purchase. To qualify for a return, your item must be presented with basic proof of purchase (such as your order confirmation email or order number). Returned items must have all original parts and be sent back in brand new condition with all accessories, packaging, and inserts.
Refund Process & Timelines
Within 7 business days of receiving and inspecting the returned item(s), we will refund the purchase price to your original payment method, minus the outbound shipping charges. Please allow an additional 3–5 business days for your banking institution to post the refund.
Non-Returnable Items
Items that are damaged, scratched, used, or missing original packaging/accessories will not qualify for a refund. Custom or personalized products are non-returnable unless defective.
Third-Party Purchases
Purchases made through third-party platforms or retailers must adhere to their respective return policies.
How to Initiate a Return & Contact Us
To obtain return instructions, please contact our customer support team before returning any merchandise:
- Customer Support Email: support@xyntx.com
- Trade Name: XYNTX
- Business Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
- Response Time: We typically respond within 24 to 48 business hours